Position Summary
The Desktop Support Engineer Intern will assist the IT team in supporting end-user systems, troubleshooting hardware and software issues, and maintaining a stable and secure desktop environment. This role provides hands-on experience in IT support operations, customer service, and enterprise technology environments.
Key Responsibilities
• Provide first-level technical support for desktops, laptops, printers, and mobile devices
• Respond to IT support tickets and assist users with hardware, software, and connectivity issues
• Install, configure, and maintain Windows and/or macOS systems
• Assist with onboarding/offboarding activities (account setup, equipment provisioning)
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN)
• Perform routine system updates, patches, and antivirus checks
• Maintain accurate documentation of incidents, requests, and resolutions
• Assist with inventory management of IT equipment and assets
• Follow IT security policies and best practices
Required Qualifications
• Currently pursuing a degree in Information Technology, Computer Science, or related field
• Basic understanding of computer hardware and operating systems (Windows preferred)
• Familiarity with Microsoft Office / Microsoft 365 tools
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
Preferred Qualifications
• Exposure to Active Directory, Azure AD, or identity management concepts
• Basic knowledge of networking concepts (IP addressing, DNS, DHCP)
• Experience with ticketing systems (NinjaPro)
• Understanding of cybersecurity fundamentals (MFA, phishing awareness)
Skills & Competencies
• Customer-focused mindset
• Strong attention to detail
• Time management and prioritization
• Willingness to learn and adapt in a fast-paced environment
• Professionalism and accountability
What You Will Gain
• Hands-on experience in enterprise IT operations
• Exposure to modern workplace technologies and security practices
• Mentorship from experienced IT professionals
• Opportunity to develop technical and business communication skills
Work Environment
• Hybrid environment – Office & Production environments
• May require occasional lifting of IT equipment (up to 25 lbs)
• Standard business hours with potential flexibility
Duration
10–16 weeks, Summer Internship, or Semester-based
