Intern, Business Systems
Department / Supervisor
Business Systems [86] / Director, Customer Information Systems
FLSA Status
Non-Exempt
Purpose of Position
The Intern, Business Systems will play a meaningful role in AdvaMed’s Salesforce launch, gaining hands‑on experience with a major system implementation while supporting day‑to‑day users across the organization. This internship offers a strong learning opportunity for someone interested in CRM systems, data management, and business operations, along with exposure to a collaborative, fast‑paced, and mission‑driven workplace. Interns will build practical technical and communication skills and contribute to work that directly supports AdvaMed’s members and staff.
Essential Duties of Position
Salesforce User Support
• Intakes and triages Salesforce support tickets
• Troubleshoots basic user access and permission issues
• Provides ad hoc user guidance and support with Salesforce navigation and functionality
Data Management & Migration Support
• Assists in identifying and resolving data quality issues
• Supports data migration efforts from Nimble AMS to Salesforce
• Assists with data reconciliation to validate accuracy and completeness post‑migration
System Documentation
• Maintains and updates end‑user standard operating procedures (SOPs) and training materials
• Maintains and updates technical and administrative system documentation
Knowledge, Skills, and Abilities
• Strong organizational skills with a high level of attention to detail
• Ability to manage multiple tasks and deadlines in a fast‑paced environment
• Clear verbal and written communication skills, with comfort supporting end users
• Ability to follow documented processes and work accurately within established systems
• Comfort working with data and learning new systems quickly; interest in CRM or business systems a plus
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Willingness to learn, take initiative, and work both independently and as part of a team
Specifications
• Minimum Education Required: The candidate for this internship should have completed or be working toward a four-year bachelor’s degree.
• Minimum Experience Required: No prior experience required
• Travel Required: No travel required
• Hybrid Work Policy: Resident worker:3 days onsite per week
• Pay: $25.00 per hour
