Job Type
Internship
Description
Summary
Provides technical support to Computer\Network and software users by performing the following duties.
45% Daily Operations
• Resolving simple and basic support issues.
• Documenting and tracking support issues using the Zendesk helpdesk application.
• Monitoring Zendesk helpdesk and incoming and outgoing telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues.
• Learning all IT Department standards and procedures.
35% Application/Software Support
• Assisting with the installation, configuration, or tuning of the system.
• Providing technical support and troubleshooting software application-related issues.
• Assists with application upgrades and maintenance, and coordinates with users and vendors as needed.
• Providing technical support and troubleshooting assistance on software application-related issues.
• Communicating with application vendors to resolve issues.
• Evaluating new software versions.
• Actively learns and builds understanding of core concepts related to the role.
10% Special Projects
Completes special projects as directed by the manager.
10% Determination
Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.
Requirements
Education and/or Experience
At least one year of related IT experience and/or training; or equivalent combination of education
and experience.
