• Job Title: Business Operations Internship
• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Senior Manager, Event and Hospitality Operations
• Pay rate: $10/hr.
• Location (City, State): Pigeon Forge, TN
• Anticipated Start Date: May 10, 2027
• End Date: August 18, 2027
Position Summary:
As a successful Business Operations Intern, you will be responsible for assisting with the business operations side of summer weeklong tournament operations at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation.
Key Responsibilities:
• Work directly with Tournament Coordinators to prepare team rosters, welcome packets, and necessary paperwork before each tournament.
• Coordinate team gift distribution and assist full-time staff with weekly inventory counts.
• Collaborate with full-time staff to ensure the successful execution of all week-long tournaments.
• Provide support to the Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.
• Work directly with Tournament Coordinators to communicate letters and entry of Player of the Game following the conclusion of each game.
• Collaborate with Hospitality Interns and Team Coordinators to ensure the completion of engravings of items submitted.
• Thrive in a fast-paced environment, particularly on Sundays during team check-in, opening ceremonies, and skills competitions.
• Maintain a high level of professionalism while delivering exceptional customer service to both internal and external customers.
• Foster a positive, collaborative environment when working with peers and full-time staff.
• Apply training effectively and demonstrate initiative, enthusiasm, and a strong work ethic in upholding the values and standards of the Ripken brand.
• Collaborate with staff to achieve objectives efficiently and effectively while helping create a memorable, once-in-a-lifetime experience for all participants.
Qualifications:
Required:
• College student seeking credit or recent college graduate seeking work experience
• Prior experience in a customer service environment
• Outgoing and friendly personality, strong initiative, and high-energy
• Excellent communication skills
• Strong detail-orientation, with ability to problem-solve
• Ability to multi-task, efficient time-management skills
• Commitment to work long hours, including weekends, depending on business needs
• Positive and effective leadership and customer service skills
• Ability to work in a team environment with a strong work ethic and positive team attitude
• Team player who can listen and learn
• Reliable transportation
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