Wholesale Commercial Insurance Broker;
National – Digital First Platform – Real Time Rate, Quote & Bind
The Operations Analyst Intern will gain hands-on experience inside a fast-growing, digitally-enabled wholesale commercial insurance brokerage. This individual will support the operations team across both iBynd and SEMSEE, contributing to day-to-day workflows, data analysis, process documentation, and cross-functional projects. This is a structured 10-week program designed to give an early-career professional a real view into insurance operations, technology, and the wholesale brokerage model — with meaningful work, consistent mentorship, and a defined capstone project to present at the end of the program.
Duties And Responsibilities
OPERATIONS SUPPORT
• Assist with day-to-day operational workflows including submission tracking, policy data entry, document management, and carrier correspondence
• Support the operations team in maintaining accurate records across the agency management system (AMS), CRM, and carrier portals
• Help compile and organize weekly operational reports, carrier data, and pipeline tracking updates for team review
• Assist with onboarding-related tasks as new agents and brokers are added to the platform, ensuring accurate setup and data completeness
DATA ANALYSIS & REPORTING
• Collect, clean, and organize data from multiple internal systems to support operational reporting and business analysis
• Assist in building and maintaining dashboards or tracking sheets that monitor key operational metrics including submission volume, bind rates, and agent activity
• Conduct research and analysis as directed — including carrier appetite summaries, market research, or competitive comparisons — and present findings in a clear, organized format
• Identify data discrepancies or process gaps and flag them to the operations team with supporting documentation
PROCESS DOCUMENTATION & IMPROVEMENT
• Shadow operations team members to observe and learn existing workflows, then assist in documenting processes in clear, step-by-step standard operating procedures (SOPs)
• Identify opportunities for operational efficiency improvements and present findings to the operations manager with supporting data
• Support the development of internal training materials, reference guides, or workflow templates as needed
• Assist with special projects and cross-functional initiatives as assigned by the Operations Manager or HR team
CAPSTONE PROJECT
• Complete a defined 6–8 week capstone project with a specific scope, deliverable, and success criteria agreed upon at the start of the program
• Example project areas may include: carrier appetite matrix documentation, process automation research, KPI dashboard build, agent onboarding workflow analysis, or submission data audit
• Present the completed capstone project to 2–3 members of the iBynd × SEMSEE leadership team during the final week of the program
• Other duties as assigned
Qualifications
REQUIRED
• Currently enrolled as a college sophomore, junior, or senior in good academic standing — majoring in Business, Finance, Data Analytics, Risk Management, Operations, or a related field
• Strong attention to detail and organizational skills — able to manage data accurately and track multiple tasks simultaneously
• Proficiency with Google Workspace (Sheets, Docs, Slides) or Microsoft Office (Excel, Word, PowerPoint)
• Clear and professional written and verbal communication skills
• Ability to work independently in a remote or hybrid environment and meet weekly deadlines with minimal supervision
• Genuine curiosity about insurance, financial services, technology, or business operations
Preferred
• Prior internship, part-time work, or academic project experience in a business, data, or operations context
• Familiarity with data analysis concepts — ability to build basic formulas, pivot tables, or charts in Excel or Google Sheets
• Interest in the wholesale insurance, insurtech, or financial services industry — prior exposure through coursework, family, or work is a plus
• Experience with or exposure to CRM systems, project management tools (Asana, Jira), or data visualization platforms
• If pursuing an unpaid internship option, student must confirm academic credit eligibility with their institution prior to start
At iBynd Semsee, we are committed to upholding the highest standards of employment practices in each jurisdiction we operate in. We ensure that all employees are fairly compensated for their work, in accordance with the provisions outlined by the Fair Labor Standards Act (FLSA).
iBynd Semsee is an equal opportunity employer, committed to a diverse workforce. iBynd Semsee complies with federal and state law governing non-discrimination in employment practices.
By signing below, you acknowledge you have read and understood the job description and agree to the outlined requirements for your role. Should you ever have any questions or concerns about your responsibilities and expectations, please refer to this document and consult with your direct supervisor.
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