Company Description Profesional Financial Services is a financial services organization focused on providing accessible and reliable solutions to individuals and businesses. The company offers a range of services designed to support clients in managing their finances and achieving their financial goals. Team members work in a structured, customer-oriented environment that values accuracy, integrity, and clear communication. Applicants can expect exposure to core financial service operations and opportunities to develop professional skills in a supportive setting.
Role Description This is an on-site internship role for a Customer Service Representative based in San Bernardino, CA. The intern will respond to customer inquiries in person and by phone, provide information about services, and assist with account-related questions. Day-to-day tasks include documenting interactions, resolving basic issues, escalating complex concerns to senior staff, and ensuring a positive customer experience. The role also involves coordinating with internal teams, maintaining accurate records, and following company policies and procedures to support overall customer satisfaction.
Qualifications
• Ability to deliver strong customer service and support, focusing on customer satisfaction and a positive customer experience.
• Interest in working as part of a team of Customer Service Representatives, contributing to consistent and professional customer support.
• Clear verbal and written communication skills, with active listening and the ability to explain information in a straightforward manner.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer requests efficiently.
• Comfort working in an on-site environment in Downey, CA, with reliability in attendance and punctuality.
• Basic proficiency with computers, office software, and phone systems; prior experience in retail, call centers, or service roles is a plus.
• High school diploma or equivalent required; current students or recent graduates in business, finance, or related fields are encouraged to apply.
• Spanish speaking is a plus
